Return and refund policy

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At BVTECHNOGROUP, we strive to provide high-quality services that meet our clients' needs and expectations. However, we understand that there may be occasions when our services do not fully meet your requirements. This Return and Refund Policy outlines the conditions under which you may request a return or refund for our services.

1. General Policy

Our return and refund policy is designed to provide transparency and clarity for our clients. We offer returns and refunds under certain conditions, as outlined below. By using our services, you agree to be bound by the terms of this policy.

2. Services Covered

This policy applies to all services provided by BVTECHNOGROUP, including but not limited to:

  • IT Consultancy
  • Web Development
  • Mobile Applications
  • Software Development
  • Games Services
  • Hardware Integration
  • Marketing & Branding Services
  • IT Trainings with Certifications & Placements Assistance

3. Conditions for Returns and Refunds

3.1 IT Consultancy: Refunds for consultancy services will be considered if the consultancy report or advice is proven to be incomplete, or not delivered within the agreed timeframe according to the project specific contract. Requests for refunds must be made within 7 days of the consultancy service started.

3.2 Web Development, Mobile Applications, and Software Development: Refunds for development services will be considered if the final product does not meet the agreed-upon specifications or is not delivered within the agreed timeframe according to the project specific contract. Requests for refunds must be made within 7 days of the project completion.

3.3 Games Services: Refunds for game development services will be considered if the game does not function as intended, contains significant bugs, or is not delivered within the agreed timeframe according to the project specific contract. Requests for refunds must be made within 7 days of the project completion.

3.4 Hardware Integration: Refunds for hardware integration services will be considered if the hardware is not compatible as specified or if the integration is not performed correctly according to the project specific contract. Requests for refunds must be made within 7 days of the service completion.

3.5 Marketing & Branding Services: Refunds for marketing and branding services will be considered if the services provided do not match the agreed-upon scope or are not delivered within the agreed timeframe according to the project specific contract. Requests for refunds must be made within 30 days of the service completion.

3.6 IT Trainings with Certifications & Placements Assistance: Refunds for training services will be considered if the training content is found to be significantly inaccurate or if the certification was not provided as agreed according to the project specific contract. Requests for refunds must be made within 30 days of the training completion.

4. Requesting a Return or Refund

To request a return or refund, please follow these steps:

4.1 Contact Us:
Email us at support@bvtechnogroup.com or call us at [+91-7768816786] with your request. Please include your name, contact information, service details, and the reason for your request.

4.2 Review Process:
Our team will review your request and may ask for additional information or documentation to support your claim. We aim to respond to all requests within 10 business days.

4.3 Resolution:
If your request is approved, we will process the refund to your original payment method within 30-45 business days. If your request is denied, we will provide a detailed explanation.

5. Exceptions and Non-Refundable Services

5.1 Custom Projects:
Custom projects tailored specifically to your requirements may not be eligible for a full refund if substantial work has already been completed.

5.2 Change of Mind:
We do not offer refunds for services that were delivered as specified and agreed upon, but are later no longer needed due to a change of mind.

5.3 Partial Deliverables:
If a project is partially completed and the client decides to cancel, a prorated refund may be offered based on the amount of work completed.

6. Dispute Resolution

If you are not satisfied with our decision regarding your return or refund request, you may escalate the matter by contacting our customer service team at support@bvtechnogroup.com . We will make every effort to resolve the issue amicably.

7. Changes to This Policy

We may update this Return and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes. Your continued use of our services after any changes constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

BVTECHNOGROUP

Head Office:
BVTECHNOGROUP
18, RUNWAL MEDOWS 
WARJE PUNE-411058 Maharashtra
India

Nagpur Branch: BVTECHNOGROUP

54, AJAY LAXMI APARTMENT, Atrey Layout
PRATAP NAGAR NAGPUR-440022 Maharashtra
India

Email: contact@bvtechnogroup.com
Phone: [+91 (776) 881-6786]

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